Return & Refunds

Return and Refund Policy

At Isla Bytes, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with returns and refunds according to the terms outlined below.

1. Return Policy

We understand that sometimes items may not meet your expectations. To initiate a return, please follow these guidelines:

  • Eligibility for Returns: You can return products within [typically 7-14 days] from the date of delivery.
  • Condition of Items: The product must be unused, in its original packaging, and in resellable condition. Items that are damaged, opened, or used will not be eligible for return.
  • Return Process: To start the return process, please contact us via email at [email protected]. Provide your order number, the item you wish to return, and the reason for the return.
  • Non-returnable Items: Certain items may not be eligible for return due to hygiene or safety reasons (wearables, gaming accessories, etc.). We will clearly indicate non-returnable items on the product page.

2. Refund Policy

Once we have received and inspected the returned item, we will process your refund. Here’s how refunds are handled:

  • Refund Method: Since we only accept cash on delivery (COD), we process returns in the form of cash.

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately:

  • Timeframe: You must report any damaged or defective items within [typically 7 ays] from the date of delivery.
  • Process: Contact us with clear photos or videos showing the damage or defect.

4. Cancellation of Orders

You can cancel your order anytime before it has been dispatched. Please contact us as soon as possible at [email protected] to request a cancellation. Once an order has been dispatched, the cancellation policy will no longer apply, and you will need to follow the standard return policy.

5. Exchange Policy

We do not offer direct exchanges for any items at Isla Bytes. If you want a different item, you will need to return the original item and place a new order.

6. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to us via email at [Your Contact Email] or phone at [Your Contact Number] to notify us about the return.
  2. Pack the Item: Ensure that the item is securely packed in its original packaging, with all accessories, manuals, and tags intact.
  3. Return Shipping: Ship the item back to us. If the return is due to an error on our part, we will provide a return shipping label.
  4. Wait for Approval: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund request.

7. Contact Us

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact us at [email protected].